At Peak Mental Health Psychiatry, PLLC, we are committed to providing safe, respectful, and high-quality psychiatric care. Please review the following practice policies before your appointment.

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Cancellation, Rescheduling & No-Show Policy

We understand that unexpected situations happen. To ensure timely care for all patients, we require advance notice for appointment changes.

Cancellation & Rescheduling

Please provide at least 24 hours’ notice (excluding weekends) if you need to cancel or reschedule your appointment.

Please note:

  • Monday appointments must be canceled or rescheduled by the same time on the preceding Friday.
  • Telehealth appointments may be available if you are unable to attend an in-office visit.

Late Cancellation & No-Show Fees

The following fees will be charged to the card on file:

  • Established Patients: $70
  • New Patients: $125

These fees apply to:

  • Cancellations made less than 24 hours before the appointment
  • Rescheduling requests made less than 24 hours before the appointment
  • Missed appointments (no-shows)

    Appointment reminders are provided as a courtesy. Failure to receive a reminder does not waive the cancellation or no-show fee.

Repeated Missed Appointments

Within a 12-month period:

After the 2nd late cancellation, late reschedule, or no-show

  • You will be placed on a waitlist.
  • You will be unable to self-schedule your next three appointments.

After the 3rd occurrence

  • You may be discharged from the practice and referred to another provider.
  • A limited medication supply may be provided when clinically appropriate.

Immediate Termination of Care

Care may be discontinued for:

  • Threatening, disrespectful, discriminatory, or inappropriate behavior toward staff or providers
  • Medication misuse, sharing, or selling
  • Repeated refusal to follow treatment recommendations
  • Failure to maintain a valid payment method on file
  • Failure to resolve outstanding balances or establish payment arrangements
  • Providing false information related to legal or custody matters
  • Failure to comply with practice policies

Medication Refill Policy

To support safe and effective treatment, medication refills must follow the guidelines below.
Refill Guidelines

  • Submit refill requests 3–5 business days before your medication runs out.
  • All refill requests are subject to provider review and approval and are not guaranteed.
  • Controlled medications require ongoing monitoring and may require a follow-up appointment before a refill can be authorized.
  • Early refill requests, lost medications, or replacement requests due to travel may not be approved.
  • Pharmacy changes and refill requests must be submitted through the appropriate communication channels.
  • Patients must have no outstanding balance with the practice before medication refills can be processed. Any unpaid balance must be resolved before refill approval.

Controlled Substance Policy

Your safety is our highest priority. Controlled substances are prescribed only when medically appropriate and in accordance with federal and state regulations.

By receiving a prescription for a controlled substance from our practice, you agree to the following:

  • Take your medication exactly as prescribed.
  • Do not increase, decrease, stop, or share your medication without your provider’s approval.
  • Early refills will not be provided, regardless of travel, lost medication, or running out early.
  • Lost, stolen, or misplaced medications will not be replaced.
  • Inform your provider of any controlled substances prescribed by another healthcare provider, including emergency departments or urgent care.
  • Our providers review the Prescription Drug Monitoring Program (PDMP) before prescribing or refilling controlled medications.
  • Drug screening (urine and/or blood) may be required before treatment begins and may be requested randomly during treatment. The cost of testing is the patient’s responsibility.
  • A history of controlled substance treatment from another provider does not guarantee continuation of the same medication or dosage. Treatment decisions are based on the provider’s clinical judgment.

Failure to Comply

Failure to follow this policy, including medication misuse, obtaining controlled substances without notifying your provider, or abnormal drug screen results, may result in:

  • Discontinuation of controlled substance prescribing
  • Dismissal from the practice

Our goal is to provide safe, effective care while minimizing the risks associated with controlled medications.

Privacy Practices

Your privacy is important to us. We are committed to protecting the confidentiality of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

We Use Your Protected Health Information (PHI) To

  • Provide and coordinate your care
  • Process billing and insurance claims
  • Meet legal and regulatory requirements

We May Share Your Information Without Written Authorization When Required or Permitted by Law

Examples include:

  • Preventing a serious threat to your safety or the safety of others
  • Reporting suspected abuse or neglect
  • Complying with a court order or other legal requirement

Your Rights

You have the right to:

  • Access or request a copy of your medical records
  • Request corrections to your health information
  • Request restrictions on certain uses or disclosures
  • Request confidential methods of communication
  • Receive a copy of our Notice of Privacy Practices

If you have questions or concerns about your privacy, please contact our office. We are committed to safeguarding your personal health information and respecting your privacy.

Good Faith Estimate

If you do not have insurance or choose not to use your insurance, you have the right to receive a Good Faith Estimate (GFE) of the expected cost of your medical and mental health services before treatment begins.

The estimate is based on the information available at the time it is provided and is not a contract or guarantee of the final cost.

Additional services or changes to your treatment plan may result in additional charges.

If you have questions or would like to request a Good Faith Estimate, please contact our office.

Patient Rights

At Peak Mental Health Psychiatry, PLLC, we are committed to providing respectful, safe, and compassionate mental health care.

As a Patient, You Have the Right To

  • Receive respectful, culturally sensitive, and non-discriminatory care
  • Be informed about your diagnosis, treatment options, risks, and expected outcomes
  • Participate in decisions regarding your treatment and ask questions about your care
  • Receive confidential care and have your health information protected
  • Access your medical records as permitted by law
  • Understand the costs of your services and receive information about billing
  • Voice concerns or file a complaint without fear of retaliation

Patient Responsibilities

Patients are expected to:

  • Provide accurate and complete information
  • Follow agreed-upon treatment plans
  • Treat providers and staff with courtesy and respect
  • Comply with practice policies and financial obligations

We are committed to partnering with you to support your mental health and overall well-being.

Contact Us

If you have questions regarding any of our practice policies, please contact our office.

Peak Mental Health Psychiatry, PLLC